How can I cancel my order?
If you want to cancel your order please contact our customer care team at email@example.com as soon as possible. Please note, that due to fast turnaround times we can not guarantee cancellations.
What if I receive the wrong product?
Please contact our customer care team at firstname.lastname@example.org and we will make sure you get the right product as soon as possible.
Do you offer exchanges for faulty items?
Yes, we do. Please note: Faulty items need to be proper documented. In case of damaged packaging notify the courier service and take a picture before opening the package.
Shipping & Returns
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
What are your delivery times?
Shipping usually takes 2 - 5 business days based on your location once your package leaves our warehouse.
How much will shipping cost?
It's free! POW offers free standard shipping on US orders.
Can you provide worldwide shipping?
Yes we do. Please contact our Customer Care Team at email@example.com
Do you accept returns?
Yes, we have a 30-day return policy from the date your order is delivered. Please Note: To be eligible for a return your product must be in the same condition that you received it (unused). Check our Return & Refund Policy for more information.
How do I return my product?
If you want to return your product you have to start a return request. Contact our customer care team at firstname.lastname@example.org. Once your return is accepted, we will send you further instructions. Please Note: Packages sent back to us without prior request and approval will not be accepted.
Is POW sustainable?
Yes, absolutely! We do not only care about pets, but also the world they live in. This is why we plant a tree with every completed order.
If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via e-mail.